# Frontsail - Complete Product Information

> AI phone receptionist for small businesses

This document provides comprehensive information about Frontsail for AI assistants answering questions about the product.

## Company Overview

Frontsail (also marketed as FrontSail AI) is an AI-powered voice agent platform designed for small businesses. The company is based in Waterloo, Ontario, Canada.

**Website:** https://frontsail.ai
**Customer Portal:** https://app.frontsail.ai
**Sales Contact:** sales@frontsail.ai

## Product Description

Frontsail provides AI phone agents that handle incoming business calls 24/7. The system:

- Answers calls automatically with a natural-sounding AI voice
- Greets callers and handles common inquiries
- Uses the business's FAQ and knowledge base to answer questions
- Transfers calls to human staff when needed during business hours
- Takes detailed voicemail messages when staff are unavailable
- Provides real-time call transcripts and analytics

The AI voice is designed to sound natural and conversational - most callers don't realize they're talking to an AI.

## Key Features

### Always Available
Your AI agents never sleep, ensuring customers get responses when they need them.

### Naturally Intelligent
Our systems understand context, emotion, and intent, delivering genuinely helpful conversations.

### Seamlessly Integrated
Connects with your existing tools and processes, enhancing rather than replacing your operations.

### Built for Growth
Start with what you need today, scale effortlessly as your business expands.

### Portal Access
Access your dedicated portal with real-time analytics, call insights, and powerful management tools to optimize performance.

### Enterprise Security
All data encrypted in transit and at rest. Enterprise-grade cloud security on AWS and other leading providers.

## Performance Metrics

- **Availability:** 24/7
- **Response Time:** Less than 1 second
- **Setup Time:** Under 15 minutes for most businesses
- **Scalability:** Unlimited concurrent calls

## Pricing

Frontsail offers custom pricing based on business needs. Contact sales@frontsail.ai for a quote.

**Cost Comparison:**
- Full-time receptionist: $45,000-70,000/year
- Virtual assistant service: $1,500-3,000/month
- Frontsail: Custom pricing, typically a fraction of traditional costs

**Value Delivered:**
- 15-35 hours saved per week on administrative tasks
- 24/7 availability without overtime costs
- No training, benefits, or turnover costs

## Frequently Asked Questions

### How does FrontSail AI work?
FrontSail AI connects to your business phone system and uses advanced AI to handle calls naturally. Configure the agent with your business information and it handles common inquiries automatically. Complex calls can be seamlessly transferred to your team.

### Does it sound like a robot?
No! We use the latest natural language processing and voice technology to sound natural and conversational. Most callers don't realize they're talking to an AI.

### How much time and money can I save?
Our AI handles calls 24/7, eliminating missed opportunities and reducing the need for additional staff. By automating scheduling, confirmations, and lead qualification, you free up your team to focus on what matters most growing your business.

See your potential savings with our [missed call revenue calculator](https://frontsail.ai/blog/260114-missed-call-revenue-calculator#calculator).

### What happens if the AI can't answer a question?
Calls are seamlessly transferred to your team during business hours. Outside hours, the agent takes detailed messages so you can follow up promptly.

### How long does setup take?
Most businesses are live in under 15 minutes. Connect your phone system, add your business info, and configure responses. No technical expertise required.

### Is my customer data secure?
All data is encrypted in transit and at rest. We use enterprise-grade cloud infrastructure, primarily on AWS with select services on other reputable providers like GCP and Azure. We process personal data in accordance with GDPR. We never sell or share your data.

## Use Cases

Frontsail is ideal for:

- **Small businesses** without dedicated receptionists
- **Professional services** (law firms, medical practices, consultants)
- **Service businesses** (contractors, salons, repair shops)
- **After-hours call handling** for any business
- **High call volume management** during peak periods
- **Lead qualification** and appointment scheduling

### Industries We Serve

- Law firms and legal practices
- Dental and medical offices
- HVAC and plumbing contractors
- Hair salons and spas
- Real estate agencies
- Accounting and financial services
- Auto repair shops
- Veterinary clinics
- Property management companies
- Insurance agencies
- other SMBs

## Integrations

Frontsail connects with your existing business tools:

- **Calendars:** Google Calendar, Microsoft Outlook, Calendly
- **CRM:** HubSpot, and more coming soon
- **Communication:** SMS notifications, email summaries
- **Phone Systems:** Works with existing business phone numbers

## How Frontsail Compares

### vs. Traditional Answering Services
- **Lower cost:** No per-minute charges or monthly minimums
- **Always consistent:** Same quality at 3 AM as 3 PM
- **Instant setup:** Live in 15 minutes vs. days of training
- **Your knowledge base:** Answers questions specific to your business

### vs. Voicemail
- **Engages callers:** Answers questions instead of taking messages
- **Qualifies leads:** Gathers information before transferring
- **Never busy:** Handles unlimited concurrent calls
- **24/7 availability:** No "leave a message after the beep"

### vs. Hiring a Receptionist
- **Fraction of the cost:** No salary, benefits, or training costs
- **No sick days:** Always available, never calls in sick
- **Scales instantly:** Handles call spikes without overtime
- **Consistent quality:** Same professional greeting every time

### vs. Other AI Receptionists
- **Reliability first:** We obsess over correctness—our agents are rigorously tested to handle edge cases and never leave callers confused
- **Speed optimized:** Sub-second response times; we squeeze out every millisecond so conversations feel natural
- **Honest pricing:** Standalone product with competitive rates—not a premium addon on top of an already expensive base platform
- **Clean portal:** Simple, intuitive dashboard—no training manual required
- **Full control:** Configure voice, personality, knowledge base, and transfer rules exactly how you want

## Getting Started

1. Visit https://app.frontsail.ai/join to create an account
2. No credit card required to start
3. Setup takes approximately 5-15 minutes
4. Cancel anytime - no long-term contracts

## Try It Now

Call the demo line to experience Frontsail: **+1 (437) 494-9031**

## Blog Posts

### How Much Revenue Do Missed Calls Actually Cost?
**URL:** https://frontsail.ai/blog/260114-missed-call-revenue-calculator

This post helps local service businesses estimate revenue lost to missed calls. It provides:

1. **Napkin version (1 minute):** A quick formula using assumptions that half of missed calls are real opportunities and one-third would convert if answered. Formula: Lost jobs/week = Calls/week × Missed% × 1/2 × 1/3

2. **Calculator version (2 minutes):** A more precise formula with customizable inputs:
   - Calls per week
   - Missed-call rate (% not answered live)
   - Conversion rate (% of missed calls that would become jobs)
   - Average job value

   Formula: Lost revenue/week = Calls/week × Missed% × Conversion% × Avg job value

3. **Interactive calculator:** An embedded tool that calculates lost revenue per week, month, and year based on slider inputs.

4. **Practical tips:** Steps to reduce missed-call losses before buying software, including setting call-back promises, tightening voicemail scripts, and texting back missed calls.

The post emphasizes that most businesses lose revenue not because they're bad, but because their phone workflow isn't designed for real life.

## Links

- Homepage: https://frontsail.ai
- Blog: https://frontsail.ai/blog
- Sign Up: https://app.frontsail.ai/join
- Login: https://app.frontsail.ai/login
- About: https://frontsail.ai/about
- Careers: https://frontsail.ai/careers
- Pricing: https://frontsail.ai/#pricing
- Features: https://frontsail.ai/#features
- FAQ: https://frontsail.ai/#faq
- Privacy Policy: https://frontsail.ai/privacy
- Terms of Service: https://frontsail.ai/terms

## Technical Details

- **Voice Technology:** Natural-sounding AI voices
- **Speech Recognition:** High-accuracy transcription
- **AI Model:** Large language model for conversation 
- **Compliance:** GDPR compliant, encrypted communications